Privacy Policy — Stockflow

Who we are

Stockflow is operated by Flutterfrog Software Solutions, Nagercoil, Tamil Nadu, India (“Stockflow”, “we”, “us”). This policy explains what personal data we handle, why, and what rights you have. Questions go to support@stockflow.co.in.

Two different roles

We handle personal data in two distinct capacities, and your rights differ depending on which applies:

As the party deciding the purpose — for people who contact us, request a demo, join our network or subscribe to our updates. We decide why that data is used.
As a processor for our customers — for the business data inside a distributor’s account (their customers, suppliers, employees and transactions). The distributor decides why that data is used; we process it on their instructions under our agreement with them.

What we collect

When you contact us: name, business name, phone number, email address, and anything you choose to tell us about your requirement. You give this to us directly.

When you use our apps: your phone number for sign-in, your name and role, and a record of actions taken in the app for security and support purposes.

Inside a customer’s account: the business records that customer enters — invoices, stock, ledgers, employee attendance and payroll. This may include personal data about their staff and their retail customers. It belongs to them, not to us.

Technical data: basic device and log information needed to operate and secure the service.

Data collected through the connector

Where a distributor installs our connector to share sales data with a brand, the following limits apply and are written into our agreement with that distributor:

We extract stock and sales data only for that brand’s own products. Data relating to the distributor’s other suppliers is not transmitted.
Extraction and filtering happen on the distributor’s own computer, before any transmission.
The purpose is limited to verifying trade scheme claims and reporting aggregate distribution coverage.
Retailer identity is not transmitted unless the distributor gives explicit, separate consent. Where retailer-level reporting is provided without that consent, outlets are counted using irreversible pseudonymous identifiers so that individual retailers cannot be identified.

Device permissions in our apps

Our web and mobile apps are used by businesses with a Stockflow account and by their staff. Each business decides which features are switched on. Depending on the app and the features in use, an app may collect:

Location, including in the background. When your employer has enabled attendance location tracking, our field apps record your device’s location at regular intervals from the time you check in until you check out or start a break, even when the app is closed or not in use. This is used to record your field route and verify outlet visits for your employer. Tracking stops when you check out, and is never collected outside your working session. The app shows a notice explaining this and asks for your consent before requesting background location permission; you can decline, or withdraw permission at any time in your phone’s settings.
Location at the moment of an action. When you check in or out, record an outlet visit, take an order, make a delivery or record a payment, the app may store the location at that moment against the record, and may use it to capture an outlet’s map position when you create or update it.
Camera and photos. Photos you take or choose — for example, an outlet visit photo, an attendance selfie, a payment or expense proof, or a scanned barcode. Photos are only taken when you choose to.
Bluetooth. Used only to find and connect to a nearby thermal printer for printing bills. We do not collect data about other Bluetooth devices.
Phone number and device information. Your phone number for sign-in, and basic device details needed to keep the app working and secure.

This data is stored in the Stockflow account of the business you work with on Google Cloud / Firebase and is visible to that business’s authorised staff. It is not sold, not used for advertising, and not shared with brands or other third parties. It is kept for as long as that business keeps their account and its records. To have your data corrected or deleted, contact that business or write to support@stockflow.co.in.

Why we use it

To respond to your enquiry and provide a demonstration.
To provide, support, secure and improve the service.
To meet legal, tax and accounting obligations.
To send you service messages. Marketing messages are sent only where you have consented, and you can withdraw that consent at any time.

Who we share it with

We do not sell personal data. We share it only with: service providers who host or support the platform and are bound to protect it; a brand, strictly within the limits described above and only where the distributor has agreed; and authorities where the law requires it.

Where it is stored

Data is stored on Google Cloud Platform and Firebase infrastructure. Some processing may take place outside India; where it does, we require appropriate safeguards.

How long we keep it

Enquiry data is kept while we are in contact with you and for a reasonable period afterwards. Customer account data is kept for the life of the agreement and any retention period required by law, then deleted or returned.

Your rights

Subject to the Digital Personal Data Protection Act, 2023, you may ask us to confirm what data we hold about you, correct it, erase it, or withdraw consent you have given. You may also nominate someone to exercise these rights on your behalf. Write to support@stockflow.co.in and we will respond within a reasonable period.

If the data sits inside a distributor’s account, we will direct your request to that distributor, who decides how it is used.

Security

We use access controls, encryption in transit and tenant separation to protect data, and we review these measures as the platform develops. No system is perfectly secure; if a breach affects you, we will notify you and the relevant authority as the law requires.

Children

The service is for businesses and is not directed at children.

Changes

We will update this page when our practices change and revise the date above. Material changes will be notified to customers directly.

Contact

Flutterfrog Software Solutions, Nagercoil, Tamil Nadu, India · support@stockflow.co.in · +91 89250 85605